My video isn't working.
If the message you receive when trying to play the video says “This is a placeholder video,” your video may have not been created yet. If your video is not playing on your virtual tour and it has been 2-3 business days since you have submitted your ...
How do I update my agent profile?
After logging in, click on “Agent profile” to view profile, and click “edit profile” button to change profile details. You can also click edit profile from the shortcut in menu bar. Some of the information might automatically be populated in your ...
Can I use my own video for my Virtual Tour?
Yes. Please provide us with either the direct file or a YouTube link. If you have a YouTube link to the video you'd like to us, please email us at firstname.lastname@example.org. If you have an MP4 or MOV file, you can upload it here: Upload File. Please ...
Agent Photo & Logo - Best Format Recommendations
We recommend picking a high resolution agent head shot and logo that is at least 200 pixels in size in either PNG or JPG format. For head shots, vertical or portrait style photos are best. For logos, we encourage using landscape or horizontal images. ...
I need a video revision. What do I do?
If you notice there is a mistake in your video please submit a ticket to the following with as much information as possible: Submit A Request If the location is wrong try to provide us with coordinates or as much information so that we may locate the ...