I need a video revision. What do I do?
If you notice there is a mistake in your video please submit a ticket to the following with as much information as possible:
If the location is wrong try to provide us with coordinates or as much information so that we may locate the property. Coordinates may be found in a detailed history report of the home or via Google Maps.
If the spelling or city is wrong please provide us with the correction.
Please note that video revisions generally take 1-2 business days to complete.
Can I use my own video for my Virtual Tour?
Yes. Please provide us with either the direct file or a YouTube link. If you have a YouTube link to the video you'd like to us, please email us at firstname.lastname@example.org. If you have an MP4 or MOV file, you can upload it here: Upload File. Please ...
My video isn't working.
If the message you receive when trying to play the video says “This is a placeholder video,” your video may have not been created yet. If your video is not playing on your virtual tour and it has been 2-3 business days since you have submitted your ...
Agent Provided Video
Please provide us with either an MP4 / MOV or a YouTube link. You can submit your YouTube link to the following: Submit A Request. If you have an MP4 or MOV file, you can send it to us using the following link: Upload File. Please be advised that if ...
What do I need to start my virtual tour?
Before setting up your tour, please gather all necessary information and photos for your property. You will need the following to get started. Basic listing details (bed bath, price, etc.) Description for the property Property photos (36 max) Agent ...
What do I need to do before adding photos to my tour?
Please take the time to gather and organize the photos of your property before you upload them to the tour set-up. You may use a minimum of 4 photos and maximum of 36 photos. Our system only accepts JPG and PNG file types. Please make sure that your ...