Why are my photos not uploading?
Our system only accepts JPG and PNG file types. Please make sure that your photos aren’t too big or too small. They must be between 70KB – 15MB (15,000KB).
Please check to make sure they are the right file type and size. This can be done by right clicking the file and clicking "Properties" on Windows or "Get info" on a Mac.
For the best looking photos on your virtual tour please provide us with the largest photo file size. A lower photo file size will diminish the quality of the photo on the virtual tour.
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Where do I upload my photos?
You will be prompted to submit your tour photos when you first submit your listing. Please see the article "How To Set Up A New Tour Listing" for a complete overview on setting up a new tour. To edit and add photos to an existing tour listing, go to ...
What do I need to do before adding photos to my tour?
Please take the time to gather and organize the photos of your property before you upload them to the tour set-up. You may use a minimum of 4 photos and maximum of 36 photos. Our system only accepts JPG and PNG file types. Please make sure that your ...
How do I edit my tour?
You can edit your tour by going to “my listings” and clicking on the “manage listings” button for the property you want to edit. On the next screen, you select “edit property details” to edit any information about the tour, and “edit photos” to ...
My video isn't working.
If the message you receive when trying to play the video says “This is a placeholder video,” your video may have not been created yet. If your video is not playing on your virtual tour and it has been 2-3 business days since you have submitted your ...