FAQ
Where can I find my personalized landing page?
You will find your personal PRO agent landing page by clicking on the "Agent profile" Tab at the top menu bar. Then scroll down to "Agent Assets" and you will find your landing page linked under your assets. If you can't find your landing page please ...
Where do I upload my photos?
You will be prompted to submit your tour photos when you first submit your listing. Please see the article "How To Set Up A New Tour Listing" for a complete overview on setting up a new tour. To edit and add photos to an existing tour listing, go to ...
Where are my tour links for social media?
You can find your virtual tour links for your social media channels in your media kit. Access it by going to the "my listings" tab, selecting "manage listing" next to property you want the links for. Scroll down to "campaign assets" and click the ...
Where is my media kit, e-brochure, and weekly activity report?
To access your listing assets, click on the “my listings” tab, and then click on the “manage listings” button for the property you want to see your assets for. If you scroll down on the tour overview page, you will be able to access all your live ...
How do I update my agent profile?
After logging in, click on “Agent profile” to view profile, and click “edit profile” button to change profile details. You can also click edit profile from the shortcut in menu bar. Some of the information might automatically be populated in your ...
How do I log in to my account?
You can access your personal agent dashboard from the LUX VT home page by clicking on "Client Login" in the upper right-hand corner. You can also access the login screen through this shortcut: https://www.luxvt.com/user/login
When can I expect my tour links?
Typical turnaround times for your Virtual Tour Link, MLS Tour Link and Youtube Links are 2-3 business days from the date we receive your complete agent set-up.
Why are my photos not uploading?
Our system only accepts JPG and PNG file types. Please make sure that your photos aren’t too big or too small. They must be between 70KB – 15MB (15,000KB). Please check to make sure they are the right file type and size. This can be done by right ...
What do I need to start my virtual tour?
Before setting up your tour, please gather all necessary information and photos for your property. You will need the following to get started. Basic listing details (bed bath, price, etc.) Description for the property Property photos (36 max) Agent ...
What do I need to do before adding photos to my tour?
Please take the time to gather and organize the photos of your property before you upload them to the tour set-up. You may use a minimum of 4 photos and maximum of 36 photos. Our system only accepts JPG and PNG file types. Please make sure that your ...
Can I use my own video for my Virtual Tour?
Yes. Please provide us with either the direct file or a YouTube link. If you have a YouTube link to the video you'd like to us, please email us at helpdesk@luxvtsupport.com. If you have an MP4 or MOV file, you can upload it here: Upload File. Please ...
I need a video revision. What do I do?
If you notice there is a mistake in your video please submit a ticket to the following with as much information as possible: Submit A Request If the location is wrong try to provide us with coordinates or as much information so that we may locate the ...
My video isn't working.
If the message you receive when trying to play the video says “This is a placeholder video,” your video may have not been created yet. If your video is not playing on your virtual tour and it has been 2-3 business days since you have submitted your ...
How do I edit my tour?
You can edit your tour by going to “my listings” and clicking on the “manage listings” button for the property you want to edit. On the next screen, you select “edit property details” to edit any information about the tour, and “edit photos” to ...
Where and when can I see my ads?
Your ads may take several business days to appear. Please keep in mind that since the ads are supported by third parties, LUXVT doesn’t have control over when they are posted. To sign up for Weekly Activity Reports, click on the "my listings" tab in ...